Mitel Customer Interaction Solutions

Mitel® Customer Interaction Solutions help businesses meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact centre with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, MiraCall can implement the solutions you need to manage and grow your business. The Mitel Customer Interaction Solutions portfolio consists of:

Mitel Contact Centre Enterprise Edition

Contact Centre Enterprise Edition is Mitel's most fully-featured and sophisticated contact centre offering. It is a scalable, resilient, and virtual solution for high performance contact centres of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Centre Enterprise Edition meets the needs of all sizes of contact centres, from small, single-site contact centres with advanced needs, to large, multi-site virtual contact centres.

Mitel Contact Centre Business Edition

Contact Centre Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centres with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations.